Terms and Conditions
Updated: 8th May 2025
Version 1.3
Thornemere Ltd.
Trading as PGH Pest Prevention, Beegone, Woodpecker Roofing,
Crown & Burrow Ecology
Standard Terms and Conditions of Sale
Thank you for selecting our services. We are committed to providing you with a professional and positive experience. Please take a moment to review the following terms and conditions, which set out the framework of our working relationship.
- Definitions and Interpretation
- Asbestos Policy and Procedure
- The Contract
- The Services
- Your Responsibilities
- Payment
- Cancellation and Refunds
- Termination
- General Liability
- Data Protection
- Other Important Terms
- Governing Law
- Force Majeure
- Beegone Guarantees
- Recorded Calls
- Time Limits
- Extent of Survey
- Opportunity to Cure
- Fast Track Terms
- Scaffolding Requirements and working at height
- Other Terms and Information Regarding the Work
- Duty of Care
- Brick Work Repair, Mortar Matching, and Rubble Removal
- Welfare Provisions
1. Definitions and Interpretation
1.1 In these Terms and Conditions, we use specific expressions with particular meanings:
– “Client/you/your” refers to the Consumer who is purchasing our Services.
– “Consumer” has the same meaning as defined by the Consumer Rights Act 2015.
– “Contract” refers to the legally binding agreement formed when you accept our Quotation and agree to these Terms and Conditions.
– “Property” refers to the premises where our Services will be provided.
– “Quotation” is the price we provide you, either in writing or verbally, for the Services. It remains open for acceptance for 30 days and outlines the scope of work.
– “Services” refers to the live *honeybee and honeycomb removal and related services we will provide you.
1.2Whenever we mention “writing” or “written,” it includes communication via email.
2. Asbestos Policy and Procedure
2.1 Legal Requirement: Under the Control of Asbestos Regulations 2012, all materials in buildings constructed before 2000 must be presumed to contain asbestos unless there is clear evidence they do not.
2.2 Properties Built Before 2000: If your property was built before 2000 and there is no existing asbestos survey for the areas we need to access, we will arrange a certified asbestos survey (ISO 17020 & 17025) before starting any invasive work. This will be included in your quote.
If Suspected Asbestos is Found During Work:
– Work will stop immediately for safety reasons.
– The customer is responsible for the cost of an additional asbestos analysis.
– If asbestos is found, the customer is responsible for arranging for licensed removal and associated costs before work can continue.
– If the space is asbestos-free, work will be rebooked.
Thornemere Ltd. complies with all relevant UK regulations, including the Control of Asbestos Regulations 2012 and the Health and Safety at Work etc. Act 1974.
For more, visit: https://www.hse.gov.uk/pubns/books/l143.htm
3. The Contract
3.1 Please note: All phone calls are recorded for quality assurance and training purposes. We reserve the right to reference call recordings to assist in resolving any issues.
3.2 Whenever a service booking is made, an contractual agreement is formed between Thornemere Ltd. and the customer and our terms and conditions apply from that point onward. Call recordings serve as evidence of this agreement.
3.3 We will send you a quotation for services. Acceptance of our quotation constitutes the legally binding contract between Thornemere Ltd. and the customer, incorporating these Terms and Conditions.
3.4 Our quotation is based on the information you provide. Thornmere Ltd. reserves the right to amend the quotation if the property size differs upon inspection, survey, or if your requirements change. If additional work is identified during our visit, we will discuss it with you and seek your approval before proceeding. Any extra services and associated costs will be agreed upon in advance. Quotes are only valid for 30 days. If the quote is accepted after this time, we retain the right to quote additional time on site should it be required.
4. The Services
We will carry out our services with utmost care and skill and to best trade practice.
4.1 Any dates provided for the completion of our services are indicative and should be treated as estimates. Unless otherwise agreed in writing, we are not contractually obliged to complete the services by a specific date.
4.2 It is essential that treated areas are allowed to dry fully or be properly ventilated before being accessed.
4.3 Upon request, we will provide relevant health and safety information, including COSHH or other data sheets for the chemicals used. It is your responsibility to read this information and adhere to all safety procedures. In the event of chemical exposure, individuals should follow the provided instructions and seek medical attention where necessary. Service reports will include any recommendations and details of pesticide treatments carried out.
4.4 While we will use all reasonable efforts to remove the identified pests, we cannot accept liability for pest activity arising from areas that are inaccessible or beyond the scope of treatment.
4.5 Any equipment supplied or installed at the property remains the property of Thornmere Ltd. unless otherwise specified and paid for in full. You will be liable for the cost of replacement if our equipment is removed, damaged, lost, or stolen.
4.6 Upon completing the work, our technician will present a sign-off sheet confirming your satisfaction with the quality and appearance of the service, and your agreement to settle any outstanding invoices. You must be present to sign while the technician is on-site, as concerns must be raised at that time. Once signed, further modifications cannot be accommodated due to logistical constraints.
5. Your Responsibilities
The customer must ensure the following prior to and during the provision of our services:
5.1 The areas of the property must be in a suitable condition for Thornemere Ltd. to carry out the agreed works. Areas of the roof/walls for example that require treatment should be in a reasonable state of repair to minimise the risk of avoidable damage.
5.2 Full and timely access is provided to all relevant areas of the property (and neighbouring land, if required) on the agreed date and time. If access is not provided, a rescheduling or cancellation fee may apply to cover Thornemere Ltd. costs.
5.3 If keys are provided, they must operate all locks without requiring specialist effort or equipment.
5.4 The customer must provide any necessary access instructions, including how to disarm and reset alarm systems. Thornmere Ltd. is not liable for alarms triggered due to incomplete or incorrect information.
5.5 Where applicable, the customer must assist with parking arrangements and provide valid permits if required. Any parking charges, tolls, or penalties incurred due to lack of access or information will be added to the final invoice.
5.6 The customer is responsible for obtaining any necessary permissions or consents from third parties (e.g. landlords or local authorities) prior to the commencement of services.
5.7 The customer must follow all health and safety recommendations and aftercare advice, including any instructions related to the safe use of treated areas.
5.8 Where work involves electrical components, the customer must ensure that power to relevant circuits is switched off and remains off for the duration of the works.
5.9 If the customer fails to meet any of the responsibilities outlined above, Thornemere Ltd. cannot be held responsible for any resulting delays or complications, and reserves the right to recover costs for wasted visits or additional time incurred.
6. Payment
Thornemere Ltd. accept the following types of payment-
- Credit/debit card
- Pay by links – links sent via our office team to customer which allow customers to make and payment online.
- Invoice – paid via bank transfer
- Cheques are not accepted
Payment Terms:
Residential Customers:
– Option 1 (Pollen): Fixed quote includes bee and honeycomb removal and rehoming, reinstatement (where possible) using existing building materials and there is no proofing guarantee. Please be aware that bees are likely to return under this option.
– Option 2 or 3 (Nectar and Honey): Upfront payment preferred or a 70% deposit is required upon booking, with the balance due on completion or within 14 days of the invoice date.
– Day rate option: Price is shown on the quote. First day charge must be paid in full to confirm booking. Additional charges are due on completion or within 14 days of the first invoice date.
Commercial Customers:
– Existing Customers: Payment is due within 14 days from the invoice date.
– New Customers: A 70% deposit is required, with the balance due upon completion or within 14 days of the invoice date. A valid purchase order is required.
6.1 Invoices that are payable in full within the timeframe specified on your quote, without any set-off, withholding, deduction, or retention. All fees exclude VAT where applicable.
6.2 Any changes to the services must be agreed upon in writing before we can proceed. Any fee or price variations will become due for payment to us following the terms mentioned above.
6.3 Any payments made are non-refundable.
6.4 We reserve the right to request full or partial payment upfront before commencing the services. Your payment terms will be included in your quotation.
6.5 If any payment is overdue, a late payment charge will apply from the due date until the balance is settled. This charge will accrue daily at an annual rate of 8% above the Bank of England base rate. Thornemere Ltd. reserves the right to suspend further services and recover any costs incurred in pursuing outstanding payments.
6.6 Outstanding unpaid balances may be passed to a debt recovery agency, and any additional costs incurred during the recovery process will be added to the customer’s account.
6.7 If bookings are not prepaid, then any outstanding balances will need to be paid before our arrival or on completion of the first visit. Failing this, payment will be automatically taken via tokenisation.
7. Cancellation and refunds
7.1 Deposits are strictly non-refundable.
7.2 By confirming your booking and paying any fees or deposits, you acknowledge that we immediately allocate resources and schedule diary time; accordingly, all amounts paid are non-refundable (subject only to your unavoidable statutory rights).
- Statutory Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR”), you have the right to cancel this contract within 14 calendar days of its conclusion. However, by expressly requesting that we commence performance of the services within that 14-day period, and having been informed that doing so will forfeit your cancellation right, you agree that your right to cancel under the CCR will end once performance commences. For appointments or services scheduled on a specific date, cancellation must be notified to us at least 24 hours before performance begins; any fees or deposits paid are otherwise non-refundable (subject only to unavoidable statutory rights).
7.3 If work has already started and the customer chooses to cancel, they will be liable for all incurred costs to that point—including labour, materials, equipment, and any non-refundable deposits.
7.4 Once a service has been completed, refunds are not applicable, as the services provided cannot be reversed without significant cost. If the customer has any concerns regarding the work completed by Thornemere Ltd., these must be submitted in writing via email. We will investigate all complaints thoroughly.
7.5 Any cancellations or changes must be made by email or directly with your surveyor 24 hours in advance of scheduled service. Customers must receive a written confirmation for the cancellation to be valid.
7.6 Cancellation Fee
If you cancel less than 24 hours before the scheduled appointment, or fail to attend without giving us at least 24 hours’ notice, you will owe and immediately be charged a cancellation fee equal to 100 % of the full cost of the scheduled service.
7.7 Payment Terms & Late-Payment Charges
All sums due under this agreement must be paid upon completion of the works or within 14 days of invoice. If any amount remains outstanding after the due date, we reserve the right to charge:
Statutory interest at a rate of 8 % per annum above the Bank of England base rate, accruing daily from the due date until payment is received; and
Fixed debt-recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998, currently:
- £40 for debts up to £999.99
- £70 for debts between £1,000 and £9,999.99
- £100 for debts of £10,000 or more
8. Termination
8.1 Either Thornemere Ltd. or the customer may cancel this contract at any time without liability by providing written notice if:
8.1.1 There is a material breach of the contract, and the breaching party fails to remedy it within 14 days of receiving written notice. A breach is considered material if it has a significant impact on the cancelling party, regardless of whether it resulted from an accident, mistake, or misunderstanding.
8.1.2 Thornemere Ltd. or the customer becomes bankrupt, enters liquidation or administration, has a receiver appointed, or ceases (or threatens to cease) trading.
8.2 If the contract is cancelled under this clause, the customer will only be required to pay for the services provided up to the date of cancellation. Any amounts due will either be invoiced to the customer or deducted from any refund owed, depending on the payments made at the time of cancellation.
9. General Liability
9.1 Thornemere Ltd. holds comprehensive liability insurance. Our liability is limited to the cost of the service provided, except in cases of gross negligence or wilful misconduct.
9.2 Thornemere Ltd. accepts responsibility for any delay, loss or damage that the customer may encounter, provided it is a foreseeable result of our breach of these Terms and Conditions or our negligence or misconduct. A delay, loss or damage is considered foreseeable if it is an obvious consequence of such a breach or was reasonably contemplated by both parties at the time the contract was formed.
9.3 Thornemere Ltd. accepts no liability for delay, loss or damage arising from circumstances that are unforeseeable or beyond our reasonable control. This includes, but is not limited to, staff illness, power outages, mechanical equipment failure, severe weather conditions, or delays resulting from local authority regulations, access restrictions, or planning.
9.4 Any damage caused by our team will only be covered if rectification works and materials are arranged or approved in advance by Thornemere Ltd. Any matters beyond this may be handled through our insurance, details of which are available upon request.
9.5 Thornemere Ltd. shall not be liable for any indirect or consequential losses, including loss of profit, loss of business or business opportunities, or any business interruption.
9.6 Thornemere Ltd. uses pesticide-free methods however some food-grade preventatives may aggravate existing chest conditions. Anyone affected should avoid the area during treatment and for 8 hours afterward. This is in addition to any specified drying or re-entry times. The area must be well-ventilated, and pets should be kept away throughout the process.
10. Data Protection
We take data protection seriously, and any data we hold will only be collected, processed, and held in accordance with the Data Protection Act 2018, the General Data Protection Regulation 2016, and any amendments to them. For more information, please refer to our privacy policy.
11. Other Important Terms
11.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party if we sell our business, for example. If such a transfer occurs, we will inform you in writing. Your rights under these Terms and Conditions will not be affected, and our obligations under these Terms and Conditions will be transferred to the third party, who will be bound by them.
11.1A All contracts, agreements, and arrangements entered into by the Company — whether for reactive works, planned preventative maintenance (PPM), or subscription-based services — shall be deemed fully assignable and transferable (‘saleable’) in the event of a sale of the business or its assets.
This includes but is not limited to:
- One-off or ongoing reactive works (including works in progress or recurring call-outs)
- Fixed-term or rolling PPM contracts
- Subscription services or retained service agreements
The Company shall ensure all such agreements are structured in a way that does not restrict their transfer to a purchaser, subject to any client consent required by law or the terms of the agreement. Where applicable, standard terms shall include a clause confirming the assignability of the contract without penalty in the event of sale or transfer of business ownership.
11.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (or the Contract) without our express written permission.
11.3 The Contract is between you and us and is not intended to benefit any other person or third party. Therefore, no other person or party will be entitled to enforce any provision of these Terms and Conditions.
11.4 If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, it will be severed from the Contract. However, the validity and enforceability of the remaining parts of the Contract will not be affected.
11.5 The fact that either party does not exercise or enforce their rights under these Terms and Conditions following a breach of contract does not mean that they have waived their right to do so at a later date.
12. Governing Law
These Terms and Conditions, and any Contract between us, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Force Majeure
Neither party will be liable to the other for any failure or delay in performing any obligations under the Contract if the failure or delay is due to a cause beyond their reasonable control. In such cases, the failure or delay will not be considered a breach of these Terms and Conditions or other terms of the Contract.
14. Beegone Guarantees
14.1 The Beegone guarantee will only be valid if all payments for the original service have been settled in full and on time.
14.2 Our guarantee covers the removal of bees from the specific void spaces or access points shown in the marked photographs within your contract. It includes labour and materials for these designated areas only, full details of this are provided and specific to the quote provided.
14.3 Any scaffolding or special access equipment needed for remedial work is not covered by the guarantee and will be charged separately.
14.4 Our Beegone guarantee remains valid only if the following conditions are met:
- No alterations are made to the removal or access areas unless carried out by Beegone personnel.
- The property and access points must be properly maintained during the guarantee period. For example, damage such as rot from damp that causes proofing failure will void the guarantee.
- If building defects that could affect bee proofing are found during removal and not repaired, the guarantee may be limited or voided.
- Customers will be notified in writing of any such issues, although it is rare for this to occur.
14.5 To make a claim under the Beegone guarantee, customers must provide clear videos and photographs showing the bee activity. These should be sent directly to our team at [email protected] or via WhatsApp to your designated surveyor or sales representative, who will assist you throughout the process.
14.6 Customers must notify Beegone immediately upon discovering a bee reinfestation so that we can arrange a reinspection and any necessary work in accordance with the terms of the guarantee.
14.7 Please be reminded that the costs of scaffolding or any additional access equipment required for live bee removal are not covered by our guarantee. These costs will be charged to the customer according to the agreed amount stated in the contract.
14.8 We strongly recommend our specialist bee proofing and extended guarantee, which provides proven and tested protection before and after building reinstatement. This service is included with the Nectar and Honey options only.
At Thornemere Ltd., we pride ourselves on providing physical proofing techniques to keep bees out of the bee-proofed areas after the work, and without the use of insecticides. Please note: It is likely there will be foraging bees for several weeks after the extraction of the hive – this is normal, and the activity will decrease in time.
14.8 We supply and fit handmade, stainless steel anodised chimney cowlings, custom-made in your specified colour. These unique Thornemere Ltd. cowlings are designed for redundant flues and chimney pots only. Please note:
- Cowlings must not be fitted to active flues used for gas, electric, wood, or coal fires, as the mesh allows ventilation but is too fine for active use.
- Chimneys must never be completely capped without maintaining proper ventilation at both the base and top of the flue.
- Our guarantee covers prevention of bee re-colonisation through, around, or near the cowling and any associated bee proofing.
15. Recorded Calls
To ensure the quality of our service and for training purposes, we may record our phone calls. This helps us continuously improve and provide you with the best possible assistance.
16. Time Limits
All service delivery dates and times are provided as estimates. While we are not liable for any delays, we will make every effort to meet the agreed schedule and minimise any inconvenience.
17. Extent of Survey
We have thoroughly inspected the areas you requested. If you notice any omissions or feel we have misunderstood your instructions, please contact us as soon as possible. Please note: our report reflects only the conditions observed at the time of inspection. We cannot accept responsibility for any hidden issues or problems that arise in the future. All quotations are valid for 30 days. We encourage you to review the report and any attachments carefully.
18. Opportunity to Cure
In the event that the Customer identifies any deficiencies in the performance of Thornemere Ltd., the Customer must notify Thornemere Ltd. in writing without undue delay. Thornemere Ltd. shall be afforded a reasonable opportunity, not exceeding 30 days from the date of notification, to inspect, assess, and remedy any alleged defects. Thornemere Ltd. shall not be held liable for any losses, costs, or damages arising from alleged deficiencies unless and until Thornemere Ltd. has been given such opportunity to rectify the issue. The Customer acknowledges that, due to Thornemere Ltd.’s stringent quality control processes, the occurrence of such deficiencies is expected to be minimal.
19. Fast Track Terms
Selecting Fast Track incurs an additional charge to cover the company’s prioritisation costs. Work may take place over a weekend or bank holiday, subject to prior agreement.
Fast Track begins with arranging scaffolding and ordering materials. A timeline will be agreed, with works typically starting within 1–2 weeks.
Fast Track remains chargeable and non-refundable, even if delays occur due to: Heavy rain, Strong Winds, Snow, Storms, Extreme heat. Work is weather-dependent and delays may occur despite Fast Track.
20. Scaffolding Requirements and Working at Height
20.1 Scaffolding may remain on-site during and after works. It will be installed safely and discreetly where possible. Adverse weather may delay access works for safety reasons; in such cases, rebooking will occur at the earliest safe opportunity.
20.2 If the Customer provides access equipment, it must comply with Thornemere Ltd.’s specifications. Thornemere Ltd. reserves the right to refuse to work on unsafe or non-compliant scaffolding. Access companies must belong to a recognised trade body (e.g., NASC) and provide scaffold tags and weekly inspection records.
20.3 Only authorised personnel may access scaffolding installed by Thornemere Ltd. Customers and third parties must not climb or use scaffolding due to fall and bee-sting risks. Vulnerable persons and neighbours must be notified prior to bee removal works.
20.4 No other contractors may use, alter, or interfere with our scaffolding without prior written consent. Unauthorised use will incur an additional safety inspection fee.
20.5 For Nectar and Honey options, Thornemere Ltd. will supply steel scaffold with a pulley system, multiple working platforms (minimum 1.5m width), safety gates, and manage scaffold hire and collection.
20.6 Scaffold removal cannot be pre-scheduled. Following work completion, removal usually occurs within 1–4 weeks. Full payment must be received before removal is arranged.
20.7 Customer-provided scaffolds must include:
- Pulley and rope
- Kickboards, 90cm safety rails, and netting,
- Wall anchors as needed,
- Full saddle around chimney stacks (minimum 13 bricks down),
- Platforms at least 4 boards wide,
- Secured, hidden ladder,
- Scaffold alarm,
- No bee-spraying by scaffolders,
- Erection at least 2 weeks before work commences,
- Photographic evidence of setup,
- Handover certificate and weekly inspection records.
20.8 Bee suits can be purchased from Thornemere Ltd. for £250 + VAT plus delivery. Bee suits are not available for hire.
20.9 Important Notice – Bee activity may become aggressive during works, which could cause delays to scaffolding or access operations.
21. Other Terms and Information Regarding the Work
21.1 No insecticides are used during the process of our live honeybee and honeycomb removal and in over 70% of live removals, the bees survive and are safely relocated. However, Thornemere Ltd. cannot guarantee that all bees will be removed alive.
21.2 The removal of wild colonies is essential to protect the health of local honeybee populations, as unmanaged hives may carry notifiable diseases such as foulbrood, which pose a serious risk to other colonies.
21.3 In the very unlikely event the bee colony dies or moves on before we arrive, it is still vital that the combs are removed and/or bee prevention is carried out. This is because other honeybees will try to re-colonise the combs or void space. In these instances, we will still incur the same labour and access costs for the work, and the charge will not change.
21.4 Our survey and quote are based entirely on the limited information and evidence available at the time of the survey. Due to the nature of the work and the tricky locations bees can inhabit, we have to anticipate what will be in a void space, which is why we offer fixed quotes and guarantees for our work.
21.5 All products and services remain the property of Thornemere Ltd. until paid for in full, and we retain the right to remove these services or products from site and replace any combs or bees back in the original site due to non-payment. By signing this report, you give us authorisation to access your property to do this.
21.6 It is the customer’s responsibility to make anyone visiting the property aware that bees are being removed and that being stung is a risk within view of the working area. Where required, Thornemere Ltd. will provide warning signage and/or barriers and tape. During the extraction, bees fly around everywhere, so please stay inside.
21.7 At Thornemere Ltd., we are specialists in bee removal, with over 11 years of experience and specialised equipment to handle even the most challenging situations. While honey leakage is rare when we carry out the work, we cannot accept liability for any damage caused by leaking honey at any stage or in any part of the property. This is one of the reasons we strongly recommend addressing honeybee infestations promptly, before the colony and honey stores expand. Our proven methods and expertise significantly reduce the risk of honey leakage, helping to protect your property during the removal process.
21.8 This report is intended solely for your personal and confidential use. Copyright remains the property of Thornemere Ltd. trading as Beegone® Live Honeybee Removal. We do not accept any liability to third parties. Anyone choosing to rely on the contents of this report does so entirely at their own risk.
21.9 This quote does not include chimney demolition and rebuild over one metre in length. We guarantee to remove the combs from the chimney, and this clause does not affect this guarantee or the works we have quoted to do. If we need to remove more of the chimney to remove bees, then we will, and we will include the reinstatement as quoted.
21.10 Over time, masonry on older chimneys can deteriorate significantly, sometimes crumbling to sand. In such cases, the chimney may pose a serious safety risk and may require removal and reconstruction. The true condition of the chimney stack is not always visible during the initial consultation and may only become apparent once scaffolding is erected and work begins. If we discover that the chimney is in a more advanced state of disrepair than could reasonably have been identified during our survey, any additional work required will fall outside the scope of our fixed quotation. We reserve the right to provide a separate quote for any such remedial work.
21.11 If party wall legislation applies to the chimney in question, it is the responsibility of the client to obtain written authorisation from the neighbouring property owner to allow our work and scaffolding to proceed. We are unable to carry out any work on the neighbour’s section of the chimney without such consent, and this has not been included in our quotation. Should the neighbour wish to have work undertaken on their side of the chimney, we may provide them with a separate quotation for those works.
Bee Proofing Limitations
Please note that we cannot guarantee bees will not colonise the chimney flues in the future—either on the client’s or the neighbour’s side—if bees are able to access the chimney from an untreated neighbouring section. No warranty can be offered for areas not proofed be Thornemere Ltd. personnel.
21.12 On some occasions, we will be required to remove the internal building fabric in order to carry out our work effectively and efficiently. If this is decided, Thornemere Ltd. is not responsible for replacing any interior building fabric, including plastering and decoration work.
21.13 If roofing fabric is damaged due to the erection of scaffolding required for our works, repairs to roof tiles or coverings are not included in our fixed quotation and may result in additional charges. As part of our commitment to customer care, we have—where possible—replaced damaged tiles prior to or during scaffold removal. However, such repairs are carried out purely as a gesture of goodwill and do not form part of our contractual obligations. We accept no liability for roofing repairs under the terms of this agreement. It is the responsibility of the property owner to ensure the roof is properly maintained and kept in good repair. Roofs that are aged or have not been regularly maintained are more susceptible to issues such as tile breakage.
If you are interested in obtaining a quote for roofing repairs, please contact your surveyor.
22. Duty of Care
22.1 As part of our duty of care, we highlight the following potential risks associated with unmanaged honeybee colonies within structures:
- Structural Damage: Bee colonies can trap heat and moisture, leading to damp issues and cracking in masonry as temperatures fluctuate.
- Colony Spread: Left untreated, colonies can expand deeper into the property. Swarms may also seek new nesting areas within the building.
- Swarming and Human Risk: While typically non-aggressive, swarming bees can cause distress and pose a health risk, especially to allergic individuals.
- Honey Leakage: In warm weather, melted wax can lead to honey leaking through walls or ceilings, causing internal damage and attracting pests.
- Fire Risk: Beeswax in chimneys is highly flammable, posing a fire hazard, especially if a bee smoker is used.
- Blocked Flues: Honeycomb can obstruct chimneys, increasing the risk of harmful fume build-up, including carbon monoxide.
- Secondary Infestations: Unattended colonies can attract ants, wasps, wax moths, hive beetles, mites, and rodents, leading to further infestations.
23. Brick Work Repair, Mortar Matching and Rubble Removal
Important: Unless specifically stated in your quote, the disposal of rubble, plaster, or building waste is not included. Replacement brickwork may not exactly match the original in appearance. However, we will consult with you to achieve a finish you’re satisfied with.
24. Welfare Provisions
In accordance with the Construction (Design and Management) Regulations 2015 and the Workplace (Health, Safety and Welfare) Regulations 1992, the Client shall ensure that adequate welfare facilities are made available to the Contractor’s personnel for the duration of the works. This includes access to appropriate toilet and handwashing facilities, drinking water, and—where reasonably practicable—a suitable area for rest and refreshment. These facilities must be located on-site or within a reasonable walking distance of the work area.
If suitable welfare facilities are not provided, the Contractor reserves the right to:
- Pause or reschedule the works until minimum welfare standards are met, and/or
- Arrange for the hire of mobile welfare units, with all associated costs to be charged to the Client.
